FREQUENTLY ASKED QUESTIONS
- What is your exchange policy for online purchases?
One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at firstname.lastname@example.org or by phone at +91-9878407190.
- What is your return policy for online purchases?
- Order number;
- Delivery address;
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
We will get the products picked up from your doorstep! Once it qualifies our QC, we shall dispatch your replacement order.
You may contact us via email at email@example.com or call our customer care at +91- 9878407190 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST).
We will look into the issue and respond to you within 48 working hours.
- No exchange or return is offered for International orders.
- No return is offered for products purchased on sale/discount.
- No exchange/return is offered for customised products.
- How should I wash and maintain the products I buy from Inching India?
We recommend Dry-clean for first few times and after that you can ensure that they last for a long time by:
- Washing them in cold water;
- Avoiding soaking them;
- Drying them in shade.
We are confident that your garments will remain in excellent condition if handled this way.
Note: Dark colors such as Indigo and Maroon tend to rub against the skin and other surfaces. However, this quality of the fabric dwindles away after 4 to 5 washes. Kindly take note before purchasing such colors.
Note: Only Dry-clean is accepted for garments of Chanderi fabric and hand dyed fabrics.
- What are your Shipping Charges?
We offer free prepaid shipping for all Domestic Orders. Express Shipping is priced at Rs. 300.
For International Orders shipping price is Rs. 2,500 per kg.
- When can I expect it to arrive?
We know waiting for your order can be tough. We send our orders via third party Logistic Partners. We usually ship within 9-12 working days of order unless it is express delivery. In Express Delivery, we ship within 1-2 working days.
Tracking numbers and shipment confirmations will be sent at the end of the business day. Packages are usually delivered within 3-4 business days of shipment in case of normal delivery.
- I’m based overseas. Will you still ship my way?
Happily! Please email firstname.lastname@example.org and we will give you a shipping quote based on your order and location.